CUSTOMER CARE
We're Here to Help
Whether you have questions about a product, an order, shipping, or your Apex Wellness experience, our support team is here to help.
Typical Response Time
We usually reply within 1–2 business days.
Customer Support
Helpful, thoughtful support before and after your purchase.
support@yourapexwellness.com
CONTACT SUPPORT
Send Us a Message
Share as much detail as possible so we can assist you efficiently. Include your order number when contacting us about an existing purchase.
HELP & GUIDANCE
Frequently Asked Questions
Find clear answers about orders, shipping, returns, product use, safety, warranties, and customer support.
Orders are typically processed within 1–3 business days. Delivery times vary by destination, and tracking information is sent once your order ships.
Once your order ships, you will receive a confirmation email with your tracking number and a link to view delivery updates.
Contact us as soon as possible. We will do our best to update the address before fulfillment begins, but changes cannot be guaranteed after processing has started.
Follow the instructions included with your device. Consistent use according to the recommended session length and frequency is generally more important than longer sessions.
Turn the device off and disconnect it from power before cleaning. Gently wipe surfaces with a soft, slightly damp cloth. Do not submerge the device or use abrasive cleaners.
Begin with clean, dry skin unless the instructions supplied with your device state otherwise. Avoid products that may increase sensitivity before a session.
Eligible products may be returned according to the conditions and timeframes in our Refund Policy. Review that policy before beginning a return.
Contact our support team with your order number and reason for the return. Please wait for return instructions before sending an item back.
Warranty coverage, exclusions, and claim requirements are described in the warranty information supplied with the product and any applicable store policy.
Use the device only as directed and review all included warnings. Consult an appropriate healthcare professional if you have a medical condition, use photosensitizing medication, or are uncertain whether LED therapy is suitable for you.
People with light sensitivity, eye conditions, or medication-related photosensitivity should seek guidance from an appropriate healthcare professional before using an LED device.
Complete the support form on this page and include your order number when asking about an existing purchase. Most messages receive a response within 1–2 business days.
PERSONAL SUPPORT
We're Happy to Help
If you could not find the answer you need, our support team is ready to assist with products, orders, shipping, returns, and general inquiries.
Most messages receive a response within 1–2 business days.
