WE'RE HERE TO HELP
Contact
Apex Wellness
Whether you have questions about your order, your LED face-and-neck mask, or your Free 7-Day Evening Reset, we're here to help.
Typical Response Time
We usually reply within 1–2 business days.
Customer Support
Questions about your order? We're happy to help.
support@yourapexwellness.com
CONTACT SUPPORT
How Can We Help?
Complete the form below and our support team will respond as soon as possible. Include your order number when contacting us about an existing purchase.
SUPPORT CENTER
Frequently Asked Questions
Find answers to the most common questions about orders, shipping, returns, warranties, and using your Apex Wellness products. If you still need assistance, our support team is always happy to help.
HELP & GUIDANCE
Everything You Need to Know
Browse answers by category to learn more about ordering, delivery, returns, product use, and support.
Orders are typically processed within 1–3 business days. Delivery times vary by destination, but most orders arrive within the estimated window shown during checkout.
Once your order ships, you will receive a confirmation email containing your tracking number and a link to view delivery updates.
Contact our support team as soon as possible. We will do our best to update the address before the order is processed, but changes cannot be guaranteed after fulfillment has begun.
Follow the instructions included with your device. Consistent use according to the recommended session length and frequency is generally more important than using the device for longer sessions.
Turn the device off and disconnect it from power before cleaning. Gently wipe the interior and exterior surfaces with a soft, slightly damp cloth. Do not submerge the mask or use abrasive cleaning products.
For the cleanest experience, begin with clean, dry skin unless the instructions supplied with your device state otherwise. Avoid applying products that may increase sensitivity before a session.
Eligible products may be returned according to the conditions and timeframes listed in our Refund Policy. Items should be returned in the required condition with the original components and packaging.
Contact our support team with your order number and reason for the return. Do not send an item back until return instructions have been provided.
Warranty coverage, exclusions, and claim requirements are described in the warranty information supplied with the product and on the applicable store policy page.
Use the device only as directed and review all included warnings before your first session. Do not use the product if it is damaged, and consult an appropriate healthcare professional when you have a medical condition, take photosensitizing medication, or are uncertain whether LED therapy is suitable for you.
People with light sensitivity, eye conditions, or photosensitivity caused by medication should seek guidance from an appropriate healthcare professional before using an LED device.
Visit our Contact page and complete the support form. Include your order number when asking about an existing purchase. Our team generally responds within 1–2 business days.
PERSONAL SUPPORT
Still Need Help?
Our support team is ready to help with product questions, orders, shipping, returns, and general inquiries.
Most messages receive a response within 1–2 business days.
