Refund policy

30-Day Return Policy

We want you to feel confident shopping with Apex Wellness. We accept eligible returns requested within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received, unused, unworn, and in its original packaging with all included accessories, components, manuals, and materials. Proof of purchase is also required.

To request a return, contact us at support@yourapexwellness.com before sending your item back. If your return is approved, we will provide instructions and the appropriate return address.

Please do not send a product back without receiving return authorization and instructions from us first. Items returned without prior authorization may not be accepted.

Unless the product arrived damaged, defective, incorrect, or otherwise stated by Apex Wellness, customers are responsible for return shipping costs. We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at support@yourapexwellness.com. Please include your order number and, when applicable, photographs showing the issue so we can evaluate it and make it right.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products that have been used, worn, or opened in a manner that makes them unsuitable for resale may not qualify for a return. Gift cards are also non-returnable.

If you're unsure whether your item qualifies, contact us at support@yourapexwellness.com before returning it.

Exchanges

If you would like a different item, please contact us. The fastest way to receive a replacement product is generally to complete the approved return and place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If an order is shipped into the European Union, applicable law may provide you with the right to cancel or return your order within 14 days without providing a reason. Returned merchandise must meet applicable return-condition requirements unless otherwise required by law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@yourapexwellness.com.

Questions

For questions about returns or refunds, contact us at support@yourapexwellness.com.