We offer a 30-day return policy. Eligible items may be returned within 30 days after delivery when they meet the condition requirements below. This page explains eligibility, return shipping, damaged-item support, and how approved refunds are processed.
Please contact support@yourapexwellness.com before sending any product back. We will review your request and provide the correct return instructions.
RETURN OVERVIEW
Return requests must be submitted within 30 days after delivery. Eligible items must be unused, in the same condition received, and returned with their original packaging and included components.
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
Return requests must be submitted within 30 days after the item is received. Eligible items must meet the product-condition, purchase-verification, and return-instruction requirements below.
IMPORTANT FIRST STEP
Before mailing a return, contact support@yourapexwellness.com and wait for return instructions. Return locations may vary by order, so the address on the original shipment may not be the correct return address.
The return request must be submitted within 30 days after the confirmed delivery date.
Requests submitted more than 30 days after delivery may not qualify for return.
The order must have been purchased directly from Apex Wellness, and the customer must provide a valid order number or purchase confirmation.
Third-party purchases are subject to the seller’s own policy.
The product must be returned with its original packaging, included accessories, manuals, controllers, tags when applicable, and other components supplied with the order.
Missing packaging or components may prevent the item from meeting return eligibility requirements.
Eligible standard returns must be unused and in the same condition in which they were received, without wear, misuse, stains, odors, cosmetic residue, damage, or modification.
Opened personal-use products may be subject to hygiene and safety restrictions.
The customer must contact Apex Wellness and receive return instructions before mailing the product back.
Unauthorized returns may be refused or returned to the sender.
If an item arrives damaged, defective, or materially different from the order, contact support promptly with photographs or video showing the issue.
Do not discard the product or packaging before the review is complete.
Items marked final sale, gift cards, digital products, downloadable materials, and certain opened personal-use products may not qualify for return.
Any product-specific restriction displayed before purchase also applies.
Products damaged through misuse, neglect, unauthorized modification, improper storage, accidental damage, or failure to follow product instructions are not eligible for a standard return.
Warranty coverage, when applicable, is reviewed separately.
Packages mailed without prior review, approval, or the required return instructions may not be accepted or processed.
Always contact support before shipping an item back.
Send our support team your order number and a brief description of the issue. We will review the details and explain the available next steps.
After an approved return is delivered and inspected, we will notify you of the refund decision by email. Approved refunds are issued to the original payment method, generally within 10 business days after approval.
Approved refunds are returned to the original payment method used when the order was placed. Refunds cannot be redirected to a different card, account, or payment provider.
Expired or replaced cards are handled according to the issuing bank’s procedures.
We inspect the returned product, accessories, packaging, and authorization details to confirm that the return matches the approved request and meets the policy requirements.
Receiving a return does not automatically guarantee a full refund.
Once a refund is approved, Apex Wellness will issue the refund to the original payment method within 10 business days.
The refund-processing period begins after the return has been received, inspected, and approved.
Standard U.S. shipping is free, so there is no original standard-shipping charge to refund. Return shipping is generally the customer’s responsibility unless the return involves an incorrect, damaged, or defective item approved by Apex Wellness.
If Apex Wellness approves a return for an incorrect, damaged, or defective item, we will provide the applicable return-shipping instructions.
Apex Wellness does not charge a restocking fee for eligible returns. Items that do not meet the return-condition requirements may be declined rather than treated as an eligible standard return.
There is no restocking fee for an eligible return.
After inspection, we will email you with the outcome of the review and confirm whether the return has been fully approved, partially approved, or declined.
Keep your order confirmation and return tracking information until the process is complete.
WHEN A REFUND IS APPROVED
Approved refunds are issued to the original payment method used at checkout. We cannot redirect a refund to a different card, bank account, digital wallet, or customer.
Once Apex Wellness issues an approved refund, your bank, credit-card company, or payment provider may require additional business days to post the credit to your account.
REFUND QUESTIONS
Email support@yourapexwellness.com or use our contact page within 30 days after receiving your item. Include your order number and reason for the request. For damaged, defective, or incorrect items, include photographs or video when available. Wait for return instructions before mailing anything.
No. You must contact Apex Wellness before mailing a return. Our team will review the request and provide the correct return address and instructions when the request is approved.
No. Return authorization allows you to send the product for inspection. A final refund decision is made after the item is received and reviewed for completeness, condition, hygiene, damage, and compliance with the approved request.
For standard eligible returns, return shipping is generally the customer’s responsibility. If Apex Wellness confirms that you received an incorrect, damaged, or defective item, we will provide the applicable return-shipping instructions.
Standard U.S. shipping is free, so there is no original standard-shipping charge to refund. Any paid expedited-shipping upgrade, if offered, is generally nonrefundable unless the return results from an Apex Wellness fulfillment error.
Missing accessories, controllers, manuals, cables, protective components, or original packaging may affect return eligibility. A deduction or partial refund may apply when the returned order is incomplete.
Opened personal-use wellness products may be subject to hygiene and safety restrictions. Eligibility depends on the product, its condition, how it was used, and the requirements described in the Refund Policy.
Contact support promptly and provide your order number, a description of the issue, and clear photographs or video showing the product, packaging, shipping label, and damage or defect.
After the returned item is received and inspected, we will notify you whether the refund is approved. If approved, Apex Wellness will issue the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit.
Approved refunds are returned to the original payment method used for the order. Refunds cannot be redirected to another card, bank account, digital wallet, or person.
No. Apex Wellness does not charge a restocking fee for eligible returns. Returned items must still meet the eligibility and condition requirements described in this policy.
Items marked final sale, gift cards, digital products, downloadable materials, and products identified as nonreturnable generally do not qualify for refunds unless required by applicable law.
Still have a question? Contact Apex Wellness support.
For return or refund assistance, email support@yourapexwellness.com or use our contact page. Include your order number and a short description of your request so we can provide the correct next steps.
Please do not send a product back until you have received return authorization and the correct return instructions.
WHAT TO INCLUDE
Providing complete information in your first message helps our team understand the request and reduces delays.
Do not discard the product, packaging, accessories, or shipping materials while a damaged or defective item claim is under review.
